AuditIQ for Hotels — a product of Nian Hospitality Private Limited
Last updated: 9 August 2026
These Terms of Service ("Terms") govern your use of AuditIQ at auditiqhotels.com (the "Service"), operated by Nian Hospitality Private Limited ("Nian", "we", "us" or "our"). By using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
AuditIQ is an operational diagnostic and advisory tool for hotels. It collects information about your property through a questionnaire and produces an operational assessment, findings, and recommendations in the form of a report.
AuditIQ is an advisory product. The report reflects an operational assessment based on the information you provide. It is not a guarantee of any specific financial or operational outcome, and it does not constitute legal, financial, accounting or professional advice. You are responsible for any decisions you make based on the report.
You must be at least 18 years old and authorised to provide information about the property you are submitting. By using the Service you confirm that the information you provide is accurate and that you have the authority to provide it.
AuditIQ is offered in tiers:
Prices are shown on the Service and are subject to applicable taxes (GST). We may change our pricing at any time; the price shown at the time of your purchase applies to that purchase.
Payments for paid tiers are processed by Razorpay. By purchasing, you agree to Razorpay's terms in addition to these Terms. Prices are stated exclusive of GST unless otherwise indicated; GST is added at checkout. Payment must be completed before the paid deliverable is provided.
Full Audit. If the report is not useful to you, write to info@nianhospitality.in within 7 days of the report being delivered and we will refund the full amount you paid, including GST, to the original payment method. One email is enough. We may ask what fell short so that we can improve the audit. Refunds are processed within 7 working days of your request.
Consultant Review. Refundable in full if you cancel before the walkthrough has taken place. Once the walkthrough has taken place, the Full Audit element remains covered by the 7-day guarantee above and the consultation element is not refundable.
Free Snapshot. There is no charge, so there is nothing to refund.
If a technical fault on our side prevents delivery of what you paid for, contact us and we will make it right, including regenerating your report or issuing a full refund.
You agree:
We may issue discount or invitation codes. These are non-transferable unless stated, may be single-use, and may be withdrawn or expire. Codes have no cash value and may not be combined unless we say so.
The Service, including its content, methodology, report structure, questionnaire and branding, is the intellectual property of Nian Hospitality Private Limited. The report we generate is provided for your own use in relation to your property. You may share it internally within your organisation, but you may not repackage or resell it as a commercial product.
We treat the property information you submit as confidential and handle it in accordance with our Privacy Policy.
To the maximum extent permitted by law, Nian Hospitality Private Limited is not liable for any indirect, incidental or consequential loss arising from your use of the Service or reliance on any report. Our total liability for any claim relating to the Service is limited to the amount you paid us for the specific tier giving rise to the claim.
We aim to keep the Service available but do not guarantee uninterrupted access. We may modify, suspend or discontinue any part of the Service at any time.
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes constitutes acceptance.
These Terms are governed by the laws of India. Any dispute arising from these Terms or the Service is subject to the exclusive jurisdiction of the courts of India.
For any question about these Terms, contact:
Nian Hospitality Private Limited
Email: info@nianhospitality.in